NPC Laptop provides comprehensive after-sales service protection. The specific terms are as follows:
Warranty Period: Whole Machine Warranty is 2 Years. Major Components (Motherboard, CPU, Memory, Display Screen, Battery, Hard Disk Drive, Keyboard, Power Adapter) are also warranted for 2 Years.
Warranty Scope: Hardware failures occurring under normal use. This does not include human damage, accidental damage (such as dropping, water ingress), or damage caused by force majeure factors.
After-Sales Service Channels: Users can apply for service through the Official Website, Customer Service Hotline, or Authorized Service Centers. On-site repair (in select regions) and mail-in repair services are supported.
Data Safety: When repairs involve data operations, the service center will inform the user in advance. Users are required to back up important data themselves; the service center does not assume responsibility for data loss.
Warranty Proof: Warranty service requires the Purchase Invoice and Warranty Card. If no proof is provided, the warranty period will be calculated based on the product's factory manufacturing date.
Specific Clarifications:
a. Normal Use refers to operation according to the product manual and use within the specified environment (e.g., Temperature 0-40℃, Humidity 20%-80%).
b. Human Damage includes but is not limited to unauthorized disassembly, hardware modification, and use of non-original accessories.
c. Accidental Damage includes liquid spillage, external impact, compression deformation, screen cracking, etc.
d. Force Majeure includes damage caused by natural disasters (earthquakes, fires, floods, lightning strikes) or public power interruptions.
Proof: Requires Purchase Invoice and Warranty Card. Without proof, warranty is calculated from the factory manufacturing date.
